Star Walk 2 Support

If you’ve previously purchased items in Star Walk 2 and you’re signed in with the same account on the same app store, your purchases will be restored automatically. If they don’t restore, check your Google Play or App Store purchase invoice to confirm that:

1. You’re using the same Google or Apple account used for the original purchase.

2. You’re running the same version of Star Walk 2 — there are Star Walk 2 Pro and Star Walk 2 Plus versions and they have separate in-app purchases.

Tap the Menu icon (≡) in the lower right corner, select the “Current Status...” in the “Premium Access” section. There, tap “Cancel subscription”; you’ll see an instruction on how to cancel a subscription in your app store. Tap the "Manage subscription" button to go directly to either Google Play or App Store, depending on your operating system. In the Google Play, tap “Manage subscriptions” > “Star Walk 2” > “Cancel subscription”. In the App Store, select Star Walk 2 from the Subscriptions list and tap “Cancel subscription”.

Once the content is installed, the objects from the bundles appear on the sky map. They also can be located using the search feature (tap the magnifying glass icon in the bottom-left corner of the main screen).

Because Google and Apple handle all billing and distribution, and developers don’t have access to troubleshoot those systems, please contact Play Store or App Store support directly.

With Planet Walk, you can easily spot and track all planets at once. This mode highlights them on the sky map — even faint ones like Uranus and Neptune — and lets you switch between planets quickly right from the main screen. Planet Walk is especially useful during planetary alignments.

There is no difference between Star Walk 2 Pro and Star Walk 2 Plus in terms of content. The main difference is that Star Walk 2 Pro is ad-free and Star Walk 2 Plus contains ads. Star Walk 2 Pro is a paid app that doesn't offer a subscription option; additional content is available via bundles. Star Walk 2 Plus, on the other hand, is a free app. You can subscribe to access additional content and remove ads. If you’ve unlocked all the features in one app, you won't need the other one.

To manage notifications from Star Walk 2, use your device’s system settings. Within the app itself, you can only control ISS pass alerts and astronomical event notifications.

Tap the Menu icon (≡) in the lower right corner, go to Settings, and disable the Music option.

Please make sure your device is connected to the Internet — the app needs it to fetch the latest data for satellite and comet paths. Satellite orbits can change, that's why they’re only shown for a few days before and after the current date. Comet paths are more stable but can shift noticeably in the first weeks after discovery as more observations are collected.

Constellation images have always been open to interpretation — different astronomers have drawn them in different ways over the centuries. For example, Cancer can be depicted as either a crab or a lobster. Since constellations are based on imagination, there is no single "correct" image. What matters is that the stars are in the right place and match the official star groupings.

Star Walk 2 is about observing the sky from the Earth. You cannot see an object in the sky when you are on it.