Solar Walk 2 Support
FAQ
General
Are the stars in the sky painted or real?
The stars in the sky are accurately calculated and located in the exact position they actually are in reality. You can tap any star to see brief info about it.
Why are some of the objects not available for me?
Some objects are available for Premium Access users only. These objects are: artificial satellites, dwarf planets, asteroids, comets, exploratory missions.
What is the difference between Solar Walk™ 1 and Solar Walk™ 2?
Solar Walk™ 2 has all-new graphics and concept. New “crispy” visuals bring to life atmospheres of all planets. We have added the Calendar that includes hundreds of past and future space events of history of space exploration, natural celestial events, anniversaries, discoveries, etc. Also you will be able to see simulated trajectories and positions of all events from the Calendar. All background stars can be selected and have brief info. Information for planets and natural celestial objects has been revised to include great comparative infographics. These are major differences but there are so many more to explore.
Why would I need Premium Access?
Get Premium access if you’d like to know more about history of human space exploration and man-made satellites. Travel with Voyager 1, see how gravity assists helped Cassini get to the outer edges of the solar system, and explore Hubble as if you were right next to it. - 100+ spectacular 3D models of important space missions and satellites - Objects of the extended solar system: dwarf planets, asteroids, and comets - History of space exploration in Calendar - Content updates as new missions are launched.
I've got the unlimited access but I can not find new objects in the app.
After all the content has been unlocked, you can easily find new objects with the search option (the magnifier icon in the bottom left corner of the Solar Walk 2 main screen).
How can I cast Solar Walk 2 to an external screen?
Please connect your device to an external screen via AirPlay using Apple TV. Please make sure that the mirroring is on in the iOS AirPlay settings.
I can not restore previously purchased unlimited access.
The unlimited access is automatically restored if you are using the same account (Google or iTunes) that you have used to purchase the access. On iOS, please make sure that the iCloud is on.
I can not switch on the visual effects.
It means that your device is below the minimum system requirements for running the visual effects. We are looking into the minimal requirements if we can make them lower.